Refund Policy

1. General Policy

SMMECO is committed to ensuring customer satisfaction with our SMS marketing services. This refund policy outlines the conditions under which we process refunds for our subscription plans and other services.

2. Subscription Refunds

Our refund policy for subscription services is as follows:

• 14-Day Money-Back Guarantee: New customers are eligible for a full refund within 14 days of the initial purchase if they are not satisfied with our services.
• Monthly Subscriptions: No partial refunds are provided for monthly subscriptions after the 14-day period.
• Annual Subscriptions: Partial refunds may be considered for annual subscriptions on a prorated basis at our discretion.

3. SMS Credits Refunds

Refunds for purchased SMS credits are subject to the following conditions:

• Unused SMS credits are non-refundable once purchased.
• In cases of service disruption or technical failure on our part that prevents the delivery of messages, we may offer replacement credits or partial refunds.
• Credits that expire according to our terms of service are not eligible for refunds.

4. Service Interruptions

In the event of extended service interruptions:

• For outages lasting more than 24 hours due to our systems, we may extend your subscription period or provide credit proportional to the downtime.
• Temporary service disruptions due to maintenance or third-party issues are not eligible for refunds.

5. Requesting a Refund

To request a refund:

1. Contact our customer support team at support@smmeco.com.
2. Include your account information, purchase details, and reason for the refund request.
3. Our team will review your request and respond within 5 business days.

6. Processing of Refunds

Approved refunds will be processed as follows:

• Refunds will be issued using the original payment method when possible.
• Processing time typically takes 5-10 business days, depending on your payment provider.
• Any applicable taxes may also be refunded.

7. Exceptions

We reserve the right to deny refund requests in cases of:

• Violation of our Terms of Service or Acceptable Use Policy.
• Fraudulent activity or abuse of the refund policy.
• Requests made outside the specified refund periods.

8. Policy Changes

We may update this Refund Policy from time to time. Changes will not apply retroactively to purchases made before the policy update.

9. Contact Us

If you have any questions about our Refund Policy, please contact us at: support@smmeco.com